View and download our policy documents
Accessibility Plan
Admissions Policy
Anti-Bullying Policy
Attendance Policy
Behaviour Policy
Careers Policy
Child-on-Child Abuse Policy
Complaints Policy
Curriculum Policy
Data Protection / GDPR Policy
English as an Additional Language (EAL) Policy
Equal Opportunities Policy
Evidence for Learning
First Aid Policy
Health & Safety Statement
Health and Safety Policy
Ofsted Report
Ofsted Material Change Inspection
Online Safety Policy
Parent – School Communication Policy
Person Centred Behaviour Policy
Privacy Policy
Provider Access Policy
Pupil Premium
Risk Assessment Policy
RSE Policy
Safeguarding Policy
School Mobile and Smart Technology Policy 2025
SEND Policy
Suspension & Permanent Exclusion Policy
Uniform Policy
Complaints Procedure
We take all complaints seriously and are committed to resolving concerns efficiently and transparently.
Policy Access and Details
Our comprehensive Complaints Policy and Procedure is available for your reference, including details of our appeals process. You can obtain a copy by:
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Visiting the school office.
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Downloading it from the link above.
How to Make a Complaint
To ensure your concern is addressed promptly, please use the following guidelines:
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Initial Complaints (General or Staff-Related): Please direct your initial complaint to the Headteacher, Alan Harrison.
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Phone: 01942 932540
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Email: Alan.Harrison1@theholdenschool.co.uk
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Complaints Concerning the Headteacher: If your complaint is specifically about the Headteacher, please contact Justine Sims, Chair of Governors & Regional Director for Education.
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Phone: 01204 522667
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Email: Justine.Sims@ofgl.uk
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We received 3 complaints during the academic year 2024-2025.