View and download our policy documents
Accessibility Plan
Admissions Policy
Anti-Bullying Policy
Attendance Policy
Careers Policy
Child Exploitation Policy
Child-on-Child Abuse Policy
Complaints Policy
Curriculum Policy
Daily Attendance Process
Data Protection / GDPR Policy
Data Protection Complaint Procedur
English as an Additional Language (EAL) Policy
Equal Opportunities Policy
Evidence for Learning
First Aid Policy
Health & Safety Statement
Health and Safety Policy
Medication Policy
Mobile Phone and Smart Device Policy
Ofsted Report
Ofsted Material Change Inspection
Online Safety Policy
Parent – School Communication Policy
Person Centred Behaviour Policy
Protecting Children & Young People from Radicalisation & Extremism (Prevent Duty) Policy
Privacy Policy
Provider Access Policy
Pupil Attendance Policy
Pupil Premium
Risk Assessment Policy
RHSE Policy
Safeguarding Policy
School Mobile and Smart Technology Policy 2025
School to Parent Communication Policy
Searching and Confiscation Policy
SEND Policy
Staying Safe Online
Suspension & Permanent Exclusion Policy
Uniform Policy
Work Experience Policy
Complaints Procedure
We take all complaints seriously and are committed to resolving concerns efficiently and transparently.
Policy Access and Details
Our comprehensive Complaints Policy and Procedure is available for your reference, including details of our appeals process. You can obtain a copy by:
-
Visiting the school office.
-
Downloading it from the link above.
How to Make a Complaint
To ensure your concern is addressed promptly, please use the following guidelines:
-
Initial Complaints (General or Staff-Related): Please direct your initial complaint to the Headteacher, Alan Harrison.
-
Phone: 01942 932540
-
Email: Alan.Harrison1@theholdenschool.co.uk
-
-
Complaints Concerning the Headteacher: If your complaint is specifically about the Headteacher, please contact Justine Sims, Chair of Governors & Regional Director for Education.
-
Phone: 01204 522667
-
Email: Justine.Sims@ofgl.uk
-
We received 3 complaints during the academic year 2024-2025.